If by chance your shoelaces do not meet your expectations, we will exchange your product within two weeks of its arrival. We cannot accept returns for normal wear and tear. If you receive defective merchandise, that's on us. We'll be more than happy to refund your money to make things right.

OurLaces values your privacy as much as we love shoelaces. Any information you share with us is secure and protected. Under no circumstances will we sell any of your information. Only with your permission will we save your data. Your trust means the world to us.

Our team is here to assist you with any questions, concerns or issues you may have. Whether it's help with choosing the perfect lace or post purchase inquires, we're a message away. marybeth@ourlaces.com